How are you different?
Does the wireless system use satellites?
Does bad weather affect my signal like it does for satellite?
How far will the signal reach?
Can I use this for gaming?
Can I use my company’s VPN through this system?
I already have a wireless router in my house / business. Can I continue to use it?
I’ve heard that people can snoop in on wireless networks. How do you provide protection?
I’m very close to one of your nodes. Do I have to buy your equipment?
I have a laptop and I’d like to use it wherever I am. Is that possible?
Other providers make promises about bandwidth, availability, and reliability then don’t honor them. How do you handle guaranties?
I already have an e-mail address. Will I have to give it up?
Do you offer e-mail addresses?

How are you different?

 

Pacific Wireless

Cell Companies

Satellite

Interactive gaming

Yes

Maybe

Not recommended

Download restrictions

None

Unknown

Yes

Virtual Private Networks(VPN)

Yes

Maybe

Not recommended

Basic Download Speed

> 2 Mb/s

Up to 1.5 Mb/s

Up to 512 Kb/s

Basic Upload Speed

800 Kb/s

Unpublished

Up to 128 Kb/s

Contracts Required

No

Yes

Yes

Forever Warranty

Yes

No

No

Local Technical Support

Yes, with on-site

Phone only

Phone only

Private VLANs

Yes

No

No

Does the wireless system use satellites?
No, the wireless system uses many land-based radio nodes to connect to each other and to the Internet. The mesh network that results is far more reliable since there are several paths that can be taken to get to the Internet.
Does bad weather affect my signal like it does for satellite?
It would have to be EXTREMELY bad weather. The wireless system is less affected by weather because it does not have to penetrate through clouds to get to the satellite. Very heavy fog will cause some signal loss.
How far will the signal reach?
It depends a lot on terrain, foliage, and other obstructions. With clear line of sight the signal can reach several miles. The signal can not get through hills at all. Buildings and trees or other foliage are also difficult to get through and reduce the range substantially. There are special antenna designs that help, but having clear line of sight between the customer’s antenna and a node is critical for reliable service.
Can I use this for gaming?
Yes, absolutely. The wireless mesh network is very suitable for gaming or other interactive uses. Unlike satellite connections that have long delay times, the wireless mesh network has very short delay times.
Can I use my company’s VPN through this system?
Probably. The wireless network does not impose any restrictions on the use of VPNs (Virtual Private Networks), but there may be security restrictions imposed by your company that prevent its use. We would be happy to talk with the technical representative from your company to determine if there would be any issues.
I already have a wireless router in my house / business. Can I continue to use it?
Yes. There are two wireless bridge types available from us. One provides just a connection to the wireless network and can be used with existing home or business local area networks. The second type of bridge provides both a connection to the wireless network and a private wireless access point for local use. There is also a wired network jack on the bridge for local area network connections.
I’ve heard that people can snoop in on wireless networks. How do you provide protection?
The wireless mesh network itself uses state-of-the-art encryption to prevent unauthorized monitoring. The nodes are configured into an authorized cloud by our system administrators, and unauthorized devices simply can not connect. If you select our bridge with the integrated wireless access point, then the bridge is configured with encryption on its wireless side as well. You control who gets to know the private key that’s required to make a connection. Without that key there’s almost no way to snoop on a wireless connection or steal service.
I’m very close to one of your nodes. Do I have to buy your equipment?
No. Subscribers who can receive a good signal from one of the nodes may use the public access to connect. We do require that you provide us with the MAC address of your wireless client for authentication. We will provide you with the SSID and encryption key you’ll need to make the connection. Having the SSID and encryption key alone will not be enough to make a connection. We can also help you with the configuration of your equipment if you need it.
I have a laptop and I’d like to use it wherever I am. Is that possible?
Yes, as long as you are within the network’s coverage area.
Other providers make promises about bandwidth, availability, and reliability then don’t honor them. How do you handle guaranties?
Our commitment is to your satisfaction. There are a number of factors that are outside our (and every other provider’s) control that make absolute service guarantees impossible, but we will do everything in our power to make you satisfied. Here are the things that we can guaranty:
  1. The first thirty days of service are free (equipment and installation will be billed at time of installation).  This gives you some time to try the service and decide if it meets your needs. If not, we will remove the equipment at no cost to you.
  2. For a period of twelve months from the original installation date if we fail to deliver the promised service and we cannot correct the problem in a reasonable time, we will remove the equipment at no cost and refund its purchase price. Monthly charges for the time that the system was in use will still apply.
Of course, we hope never to have to do this. There may be other options available to correct a problem, and we hope that you’ll give use the opportunity to try them, but it’s your choice.
I already have an e-mail address. Will I have to give it up?
No, but some providers charge for keeping e-mail addresses. You will be able to get to your web e-mail service through the wireless network just like through satellite, DSL, or dial-up. You may want to contact your current provider to see if you can keep your e-mail address at no charge or not.
Do you offer e-mail addresses?
Yes, we do. All wireless users are entitled to five free e-mail addresses in the Pacific-MO.net domain. Additional email addresses are available.

Don't see the answers you seek? Please feel free to call (636) 271-3036 or e-mail us.

©2008 Pacific Wireless Internet, Inc. 636.271.3036